Level Up Casino pays back a slice of what you lose on pokies, through a scheme that has you play your deposit down first and then request the refund manually through support. I ran the cashback process across three deposits over a fortnight, chasing the standard tier and then the VIP tier, and the credit landed in my account both times, though the second request sat in a support queue for nearly four hours before anyone picked it up.
What Level Up Casino Cashback Pays
Level Up Casino calculates cashback as a percentage refund on losses from real-money deposits that don't carry an active bonus. The standard rate sits at 15%, rising to 30% once you reach the VIP loyalty tier. The refund only applies after your account balance drops below AU$1, so you're expected to play the deposit down before anyone credits you anything.
How to Claim Cashback at Level Up Casino
Claiming isn't automatic, and that's the part you're most likely to miss on your first attempt.
15% Standard Cashback
You qualify for a 15% cashback on losses from bonus-free deposits once your active balance falls under AU$1, as long as your account is verified.
30% VIP Cashback
Reach the VIP loyalty tier and Level Up Casino bumps your cashback rate to 30%, the reward for depositing often and sticking around.
Cashback Terms and Conditions at Level Up Casino
Level Up Casino attaches conditions to this offer that close the obvious loopholes.
- You need a verified account with a valid ID before you can claim any cashback. The name on your ID has to match the name on your account.
- The maximum single bet allowed while chasing cashback is AU$10. Bet above that and you risk forfeiting the cashback along with anything you've won.
- Only deposits made without an active bonus count towards cashback. Claim a matched deposit and the loss on it won't qualify.
- Your balance needs to sit below AU$1 before support will action the request.
Wagering Requirement
The cashback carries an 8x wagering requirement. Land AU$50 in cashback and you'll need to wager AU$400 before withdrawing any of it.
Games Where Cashback Counts
Level Up Casino restricts cashback to pokies, keno, and a handful of slot-style poker variants. Roulette, blackjack, live dealer tables, and progressive jackpots don't contribute towards the loss total, no matter how much you drop on them.
Stick to pokies and keno if you want the loss to count. Table games burn your balance without adding a cent to your cashback total.
Bet Limits During Cashback Play
Level Up Casino caps bets at AU$10 for the duration of cashback-eligible play and drops the minimum qualifying bet to AU$1. Bet outside that range and Level Up Casino cancels the cashback entitlement for that deposit.
Other Cashback Rules Worth Knowing
A few extra conditions apply.
- Cashback only applies to deposits made within the past 30 days.
- You can't combine a cashback claim with an active welcome or reload bonus.
- Level Up Casino allows one cashback claim per account, household, and IP address. Level Up Casino flags and closes multiple accounts chasing the same offer.
- You need to be 18 or over to hold an account, in line with Australian gambling law.
Minimum and Maximum Bets for Cashback
The betting range for cashback-eligible play sits between AU$1 and AU$10 per spin. Step outside that window during a cashback session and support will decline the claim when you ask for it.
Is Level Up Casino's Cashback Offer Worth Claiming?
The 15% rate won't change your weekend, but the 30% VIP tier gives you a genuine reason to keep your action on one site rather than splitting deposits across three casinos. The manual claim process is the real friction point: you're relying on a support agent to check your history and action the credit, and wait times vary depending on when you ask. Play pokies most sessions and don't mind sending a chat message after a loss, and the Level Up Casino casino cashback offer adds up over a month in a way a one-off matched bonus never does.